Frequently Asked Questions (FAQ)

❓ Frequently Asked Questions (FAQ)

📦 Ordering & Shipping

How can I place an order?
Placing an order is quick and easy: just add items to your cart, choose a payment method, and confirm your purchase. Our family-friendly online store is designed for everyone.

How long does shipping take?
Most orders arrive within 7–15 business days. Express shipping is currently unavailable, as even European warehouses source some products externally.

Is shipping free?
Yes! We offer free shipping on all orders within the European Union — no minimum purchase required.

How can I track my order?
Once your order is shipped, you’ll receive a tracking code via email. You can check your parcel’s status anytime.

🛍️ Our Product Categories

  • Babies & Kids 👶 – educational toys, feeding gear, baby care products, and learning games.
  • Pets & Supplies 🐾 – feeding bowls, toys, grooming tools, and transport carriers.
  • Accessories 👜 – everyday gadgets, keychains, bags, and personal items.
  • Car Accessories 🚗 – cleaning tools, phone holders, seat covers, and practical extras.
  • Electronics 🔌 – small devices, chargers, headphones, and tech gadgets.
  • Kitchen Gadgets 🍳 – smart kitchen tools, slicers, organizers, and food storage.
  • Tech & Smart Devices 📱 – smartwatches, wireless gear, cables, and tech accessories.
  • Craft Supplies ✂️ – stickers, yarn, tools, and creative materials.
  • Cosmetics 💄 – skincare, makeup, manicure tools, and beauty items.
  • Home & Health 🏠 – cleaning products, wellness items, massage tools, and home care.
  • Fidget & Stress Toys 🌀 – spinners, squish toys, and sensory stress relievers.
  • Bathroom & Laundry 🚿 – bathroom accessories, laundry baskets, and organizers.
  • Gardening Tools 🌱 – planting supplies, shears, fertilizers, and gloves.
  • Home Decor 🖼️ – LED lights, wall art, candle holders, and decorations.
  • Household Items 🧺 – practical everyday items: storage, cleaning, and organization.
  • Outdoor & Camping ⛺ – gear for hiking, lanterns, water bottles, and fire tools.

🔄 Returns & Warranty

Can I return a product?
Yes, you have the right to return any item within 14 days of delivery. The product must be unused and in its original packaging. Please contact us before returning.

Is there a warranty on products?
Yes, all products are covered by a manufacturer’s warranty as required by EU law. Our support team will assist you in any case of issue.

💳 Payment & Security

Which payment methods are accepted?
Shoppoint24 supports the following payment methods:

  • 💳 Visa / Mastercard
  • 💸 PayPal
  • 📱 Apple Pay / Google Pay
  • 🏦 Bank Links (available in selected countries – coming soon)

Is the payment secure?
Absolutely. We use SSL encryption and only work with secure payment providers. Your payment details are never stored on our servers.

📬 Customer Support & Contact

How can I contact you?
You can reach us via email at info@shoppoint24.com. We usually respond within 24 hours on business days.

Do you have a physical store?
No – Shoppoint24 is fully online, allowing us to offer better prices, a broader selection, and free delivery across Europe.